Serving the Community as a Leading Builder Within the Insurance and Construction Industries
Civbuild Constructions are perfectly positioned to cover all aspects of building, from emergency and minor repairs through to total reinstatement works encompassing large and complex projects. We are committed to exceeding expectations, delivering projects on time and on budget.
Providing Exceptional Customer Service
By focussing upon providing exceptional customer service, a diverse service offering, cost efficiencies and effective performance control, Civbuild Constructions pride themselves in delivering superior building repairs and emergency response service throughout Australia.
Emergency Response
Diverse Service Offering
Passoniate About Providing Fast & Quality Service
Our team are passionate about providing a professional, fast and quality service. We aim to make the repair process efficient and stress free for clients that have entrusted us as their insurance guardians.
Stress-Free for Clients
Efficient and Stress Free
We Have the Resources and Experience to Deal with Any Job
Regardless of the size of repairs, we have the team, resources and experience to consistently deliver an outstanding level of service to both our clients and their customers.
Professional Team
Outstanding Level of Service
Passionate About Providing Fast & Quality Service.
AWARD WINNERS

We conduct a site inspection to determine the extent of losses and the works to be carried out.We provide you with a list of items that will be required to rebuild your property, for example: The cost of the house, sheds, plant and equipment, house contents, and any other losses pertaining to the property.

We write up a scope of works required to rebuild or replace the fire damaged items on the property. We will provide you with costings to reinstate your property, for example: From clean ups to a new house or repairs, contents, plant and equipment and any other losses you may have incurred.

Quality Products & Materials
Our Restoration Service
Civbuild Constructions hold accreditation in Applied Microbial Remediation, Water Damage Restoration and Fire & Smoke Restoration.
Mould Remediation

Our expert mould cleaning and remediation team have been fully trained in the identification, removal and mould prevention.

Restoration

Civbuild Constructions hold accreditation in Applied Microbial Remediation, Water Damage Restoration and Fire & Smoke Restoration. With skilled crew and specialised equipment Civbuild can ensure assets can be salvaged and any further loss is minimised.

Site Assessment and Reporting

We conduct a site inspection to determine the extent of losses and the works to be carried out.We provide you with a list of items that will be required to rebuild your property, for example: The cost of the house, sheds, plant and equipment, house contents, and any other losses pertaining to the property. 

Storm - Hail Claims

Be it a natural disaster or isolated incident, Civbuild Constructions will determine the cause and assess the resultant damage. Our Emergency Response team will ensure further property damage is limited with our Cleaning & Restoration, furthermore we are able to mitigate all damage to include water extraction, drying of structure & contents, cleaning & decontamination, salvage, storage and furniture restoration.

Water Damage Claims

Civbuild constructions can locate the source of the water and repair resultant damage. Our Restoration Team will extract water, dry the premises back to a pre-loss condition, including any required furniture recovery and carpet cleaning & decontamination that may be required.

Drone Assessment

Recognising the importance of innovation in the industry, Civbuild Construction has a state-of-the-art drone. The drone allows access to high and hard to access sites during most weather conditions. With less resource and equipment required, without the risk of working at heights and scaffold, it allows detailed reporting at lower cost and quicker turnaround time.

Emergency Makesafe

When disaster strikes, we’re committed to being first on site. At Civbuild Constructions, we have an experienced team ready 24 hours a day 7 days a week to attend any type of emergency repair or make safe within 4 hours of receiving them. We ensure the property is safe and secure to prevent any further damage.

Fire Claims

Civbuild Constructions has experience in all types of environmental damage within the Insurance industry to include residential, commercial and strata buildings. By incorporating our Cleaning & Restoration Services, Civbuild Constructions can arrange all cleaning & decontamination, salvage, storage & furniture restoration in addition to reinstatement of your building.

Impact Claims

Our Emergency Response Team will ensure the site remains safe and the remainder of your property is protected from further damage. Whether a vehicle has crashed through your garage, a large tree has fallen on your premises or an accident has resulted in damaged property, Civbuild Constructions will engage its engineers and building consultants and other speciality trades to ensure your premises is returned to pre loss. 

Major Loss, Specialty Claims - Catastrophic Response

Civbuild understand all projects are not the same. Often higher value claims require more time, detailed care and management. As such, Civbuild has a dedicated team to manage claims with losses exceeding $200,000 or those requiring specific expertise. In times of catastrophe Civbuild constructions have dedicated resources for community wide disasters all over Australia.

Malicious Damage Claims

Civbuild will clean & reinstate your property back to pre-loss condition regardless if you are a private property owner, landlord or Strata Manager. Civbuild understands the trauma this can cause as well as loss of income for rental properties. Our teams will work quickly to ensure this trauma or financial loss is minimised.

Certified And Trusted By All Our Clients

Our Insurance Reapirs

Civbuild constructions can locate the source of the water and repair resultant damage.

Our Restoration Team will extract water, dry the premises back to a pre-loss condition, including any required furniture recovery and carpet cleaning & decontamination that may be required.

The Drone Allows Access to High and Hard to Access Sites During Most Weather Conditions.

Recognising the importance of innovation in the industry, Civbuild Construction has a state-of-the-art drone. The drone allows access to high and hard to access sites during most weather conditions.

With less resource and equipment required, without the risk of working at heights and scaffold, it allows detailed reporting at lower cost and quicker turnaround time.

Our Emergency Response Team will ensure the site remains safe.

Whether a vehicle has crashed through your garage, a large tree has fallen on your premises or an accident has resulted in damaged property, Civbuild Constructions will engage its engineers and building consultants and other speciality trades to ensure your premises is returned to pre loss.

Be it a natural disaster or isolated incident, Civbuild Constructions will determine the cause and assess the resultant damage.

Our Emergency Response team will ensure further property damage is limited with our Cleaning & Restoration, furthermore we are able to mitigate all damage to include water extraction, drying of structure & contents, cleaning & decontamination, salvage, storage and furniture restoration.

Civbuild Constructions has experience in all types of environmental damage within the Insurance industry to include residential, commercial and strata buildings.

By incorporating our Cleaning & Restoration Services, Civbuild Constructions can arrange all cleaning & decontamination, salvage, storage & furniture restoration in addition to reinstatement of your building.

Civbuild will clean & reinstate your property back to pre-loss condition regardless if you are a private property owner, landlord or Strata Manager.

Civbuild understands the trauma this can cause as well as loss of income for rental properties. Our teams will work quickly to ensure this trauma or financial loss is minimised.

Civbuild understand all projects are not the same. Often higher value claims require more time, detailed care and management.

As such, Civbuild has a dedicated team to manage claims with losses exceeding $200,000 or those requiring specific expertise. In times of catastrophe Civbuild constructions have dedicated resources for community wide disasters all over Australia.

Our Major Loss Team includes a Project Manager, Chief Estimator, Safety Manager, Site Supervisor, Consultant Engineers and Architects. All are suitably qualified and have extensive experience in their fields and the insurance and construction industry.

Insurance Claim Process
When you make a claim against an insurance policy for a loss or damage, your insurer’sprimary goal is to either repair, rebuild or replace your property as quickly as possible and tothe best quality possible under the policy’s terms and conditions
Assessment

Depending on the claim, your insurer will likely arrange for Civbuild to attend to investigate the extent of the loss or damage and recommend repairs, building works, replacement of items, or a cash settlement. Our insurance team at Civbuild have extensive experience and knowledge in the insurance sector and will provide a step by step process and easy to read detailed scope outlining all damaged items caused by the event including pre-existing damage. Usually the insurer or adjuster selects our team to conduct the assessment however on large complex claims, either a building consultant or an engineer is appointed to conduct the scope and assessment.

Approval

Once our scope has been approved by either the adjuster, or insurer’s, and has been
allocated to Civbuild to conduct the repairs, our team will contact you to collect the excess,
on behalf of the insurer if requested, and send over the scope & required documentation
proceed for your review and approval.

Prestart meeting

Once we receive the signed contracts and excess has been paid (if applicable), our team will
conduct an initial site meeting to discuss access, materials selection, paint colour, starting
date, duration of repairs and an indication of finishing a date. This will be documented and
sent back to yourself and the insurer to keep on file.

Construction

Upon setting a date and discussing all topics in the prestart meeting, construction will
commence, you will be appointed an experienced Project / Building Supervisor to coordinate
your repairs & conduct site visits. Your Project / Building Supervisor will ensure all standards
have been met including week to week updates on the progress of the repairs.